Services & Requirements

1. In order for a customer to take advantage of our services customer MUST have a valid Operating System loaded on the computer(s) to be repaired. We may ask you for your OS disk or look for your License sticker which should be located somewhere on the computer case, or in the OS instruction booklet on older systems. If we determine that the system is not in compliance we will be unable to assist you until a legal OS has been installed on your system. On site repair fees will still apply.

2. In order to be eligable for on site service, customer must be located in either Austin, Colorado, Fayette, or Washington County in the state of Texas. - Otherwise computer must be brought to our office in New Ulm.

3. Contracts for Network Customers will need to have their systems evaluated before price quote can be presented.
No estimates will be given out for any system which has not been evaluated.

4. As of July 2005 Nova Computers no longer supports windows 95/98/Me.

5. DELL users - Users will have to order needed parts directly from dell. (Only installation and troubleshooting services are available through us.

PAYMENTS - 

Payments are due upon completion of the work. If payment can not be made at the time the work is performed customer will be billed via email or standard mail. Customer has until the 30th of the month to pay the bill in full or any outstanding balance will incur a $35.00 LATE FEE. These late fees apply to any and all outstanding tickets the customer may have. 

Cash and Checks are accepted. All returned checks will receive a $30.00 returned check fee.

Payments may also be made via VISA or MASTERCARD at our office only.