The following is a list of basic prices for services. SERVICE PRICING LISTED BELOW DOES NOT INCLUDE HARDWARE OR SOFTWARE. |
Services &
Requirements 2. In order to be eligable for on site service, customer must be a business located in either Austin, Colorado, Fayette, or Washington County in the state of Texas. - Otherwise computer must be brought to our office in New Ulm/Frelsburg. 3. Contracts for Network Customers will need to have their systems evaluated before price quote can be presented. 5. DELL users - Users will have to order needed parts directly from dell. (Only installation and troubleshooting services are available through us. |
The basic on site service charge is $199.00. This includes our transportation to and from your location within the counties of Austin, Colorado, Fayette and Washington, in the state of Texas. All other counties will require an additional fee depending on the distance from our office. This fee will only be charged at the time your service is completed. If you bring your machine to our office for repair the basic service fee is $99.00. Hourly Service Charge... $50.00 Parts needed for the repair are extra. Full payment for equipment or systems which total $250.00 or more is required at time of order. Please allow 10-14 days for delivery. |
PAYMENTS - Payments are due upon completion of the work. If payment can not be made at the time the work is performed customer will be billed via email or standard mail. Customer has until the 30th of the month to pay the bill in full or any outstanding balance will incur a $35.00 LATE FEE. These late fees apply to any and all outstanding tickets the customer may have. Cash and Checks are accepted. All returned checks will receive a $30.00 returned check fee. Customers may be billed via PAYPAL. You do not need to be a PAYPAL member to make your payment via PAYPAL. You may still pay by check through the standard mail if you choose.
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Service Fees
Standard Service Fee (On Location / Businesses/Network Cust. ONLY!) |
$199.00 |
Standard Service Fee |
$99.00 |
Telephone Service Fee (billed by the hour, min one hour) |
$50.00 |
Weekend or Same Day Service Fee |
$100.00* |
Pickup and Delivery Fee |
$75.00 |
Hourly Service Charge |
$50.00/hr |
*Same day Service fee only applies if our work schedule is full and special arrangements have to be made to complete the service call. If a time slot is open for the day customer will not be charged for same day service. This fee is in addition to the standard service fee listed above.
Service fees are charged for installation of software which was not included in the purchase of a Nova Computer System. Hourly Rates may apply so be sure to check with us about software installation fees before you purchase a computer.
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